Contact Rock Hands

The fastest way to reach us is by phone. Every trade below has its own dedicated line, answered by our dispatch team — 24/7 for emergency trades. Tell us what you need in plain English and we'll match you with a vetted local pro in minutes.

Prefer email? Write to support@rockhandshomeservices.com — we respond within one business day. For emergencies, always call: email isn't monitored overnight.

Every call gets the same treatment: a real dispatcher, a vetted pro for your exact trade and area, and a free upfront estimate with zero obligation. That's the Rock Hands way.

What happens when you call. First, a dispatcher answers — a person, not a phone tree. They'll ask what you need, where the property is, and how urgent it is. That takes about two minutes. Next, they match you with a vetted pro for your exact trade and area — checking availability in real time. Then the pro calls you back (usually within the hour for standard jobs, immediately for emergencies) to discuss details and schedule a free estimate. You approve the written price before any work begins. After the job, there's a walkthrough where you sign off. The whole thing is tracked in our system, so if anything needs follow-up, one call pulls up your entire job history.

If it's an emergency, read this. Active water intrusion, no heat in freezing weather, no AC in extreme heat, sparking outlets, gas smell, sewage backup, a tree on your house — don't email, don't browse, call now. Emergency trades dispatch 24/7 and jump the queue. While you wait: shut off the water main for plumbing floods, kill the breaker for electrical issues, and if you smell gas, leave the house and call 911 first, then us.

Before you call — a 60-second checklist that gets you faster service. (1) Know your address including ZIP — dispatch confirms coverage instantly. (2) Describe the problem in one sentence: "water heater leaking from the bottom," "AC blowing warm air." (3) Note when it started and whether it's getting worse. (4) Mention access issues: locked gates, pets, parking. (5) Have a rough idea of your schedule for the estimate visit. That's it — the dispatcher handles the rest.

Our service area. We cover all 50 states across 451+ cities and their surrounding communities. Coverage is deepest in major metros and varies by trade — emergency trades run nearly everywhere, specialty trades concentrate where demand is highest. If we can't cover your address, we'll tell you straight and won't waste your time.

Questions we hear a lot: Do I have to use your pro? No — estimates are free with zero obligation. Can I get multiple trades at once? Yes, one call coordinates everything. What if the job goes wrong? The fixed-right guarantee: the pro comes back and makes it right, and you sign off on the final walkthrough. Do you take cards? Payment terms are set with your pro — most accept cards, checks, and financing on larger jobs.

Response-time commitments. Emergency calls: a dispatcher answers immediately, 24/7, and a pro is routed right away — typical on-site arrival runs 1–4 hours depending on your location and conditions. Standard calls during business hours: answered live, with a pro callback usually within the hour. After-hours non-emergency calls: returned first thing next business day. Emails: within one business day. If we ever miss these windows, tell us — accountability goes both ways.

Coverage by region. Northeast: full trade coverage across New England and the Mid-Atlantic, with winter-ready pros for heating, roofing, and ice-dam issues. Southeast: deep coverage including hurricane-season emergency response for water and roof damage. Midwest: full coverage with storm and freeze specialists. Southwest: heat-season AC capacity scaled for summer demand. West: full coverage including wildfire-season restoration response. Mountain states and rural routes: covered through regional pros — call dispatch to confirm your address.

How pricing works — the honest version. Your estimate comes from the pro, not from us, and it's always free and in writing before work starts. What goes into it: labor (the crew's time and expertise), materials (with markup disclosed on request), disposal and permit fees where they apply, and the complexity of your specific situation — a straightforward water heater swap costs less than one that needs new venting and a pan drain. What should never be in it: vague line items like "miscellaneous," pressure to sign today for a "special price," or a demand for full payment upfront. If any estimate you receive through our network looks like that, call dispatch — that's exactly what we're here to prevent.

What we need from you (it's not much). Your address, a one-sentence description of the problem, and a sense of urgency. That's enough to route you. The pro may ask for photos before the visit — a quick phone pic of the leak, the panel, the damage — which often lets them arrive with the right parts the first time. For remodels, rough measurements and inspiration photos help the estimate. You never need to diagnose it yourself; that's literally the pro's job.

Commercial and property-manager accounts. If you manage rentals, an HOA, a facility, or a portfolio of properties, you don't want to re-explain yourself on every work order. Ask dispatch about coordinated service: one point of contact, priority scheduling across your properties, consolidated job tracking, and pros who already know your buildings. Turn work, preventive maintenance, emergency response — handled under one roof, with one number to call.

Are you a pro looking to join? We recruit licensed, insured contractors in every market. Vetting is real — license verification, insurance certificates, reference checks, and agreement to our operating code. In return: qualified jobs in your trade and territory, professional dispatch, and a system where great work earns more work. Call (888) 474-1050 and ask about pro enrollment.

Feedback on a completed job. Finished a job through our network? We want to hear how it went — good or bad. Your feedback directly affects the pro's standing: great reviews earn them more work, and problems trigger our review process. Call dispatch or email support@rockhandshomeservices.com with your job details. If something wasn't right, don't wait — the fixed-right guarantee works best when we hear about issues promptly, and you never need the pro's permission to escalate to us.

What if you can't reach us? It shouldn't happen — dispatch is staffed 24/7 — but if lines are jammed during a major storm event, here's the priority order: (1) keep trying the main line, (2) email support@rockhandshomeservices.com with "URGENT" in the subject and your address, (3) for life-safety issues (gas, sparking panels, structural collapse), call 911 first, always. During declared disasters we add surge capacity, but patience during the first hours of a major event helps everyone get served faster.

Language access. Our dispatchers serve homeowners across all 50 states, and we'll work with you in the language you're comfortable with — including arranging interpreter assistance for estimate visits when needed. Just mention it when you call. Clear communication is part of doing the job right.

Hours and holidays. Emergency dispatch never closes — nights, weekends, and holidays included, because pipes don't check the calendar. Standard (non-emergency) dispatch runs extended hours seven days a week; exact hours vary by market and are confirmed when you call. Email responses go out on business days. On major holidays, emergency coverage continues at full strength while routine bookings resume the next business day.